Refund policy
Last Updated: 17 July 2026
Returns
Eligible items may be returned within 14 days of delivery.
Returned items must:
- Be unused
- Be in their original condition
- Be returned in the original packaging
- Include proof of purchase
Non-Returnable Items
The following products cannot be returned:
- Personalised products
- Gift cards
- Final sale items
- Products damaged through misuse
Refunds
Approved refunds will be processed within 7 business days after the returned item has been received and inspected.
Refunds will be issued using the original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or delivered incorrectly.
Damaged or Incorrect Orders
Please notify us within 48 hours of delivery if your order arrives damaged or incorrect.